Frequently Asked Questions
General
What is Pocket of Joy?
Pocket of Joy is a gifting platform that helps you find thoughtfully curated gifts for every occasion, relationship, and budget — from budget-friendly combos to premium hampers.
How do I track my order?
Once your order is confirmed, you can track it anytime from the 'Track Order' page using your order ID and registered phone number, or from the Orders section in My Account.
Do you offer Cash on Delivery?
Yes, Cash on Delivery is available on eligible orders. You can select it as a payment option during checkout.
Can I customize my gift hamper?
Absolutely! Use our Build-a-Hamper feature to pick individual items and create a fully personalized gift hamper.
What is your return and refund policy?
If you're not satisfied with your order, you can request a return within 7 days of delivery from the My Account page. Once approved, we'll guide you through the next steps.
How long does delivery take?
Standard delivery typically takes 3-5 business days depending on your location. Delivery timelines are shown at checkout before you place your order.
Is delivery free?
Yes, delivery is free on orders above ₹999. A flat delivery fee of ₹49 applies to orders below that amount.
Can I send a gift directly to someone else's address?
Yes, simply enter the recipient's shipping address at checkout — you don't need to have it delivered to yourself first.
Do you offer corporate or bulk gifting?
Yes, we offer corporate gifting solutions for bulk orders. Reach out to us via the Contact Us page with your requirements and we'll get back to you with pricing.
How do I use a discount coupon or offer code?
You can apply a valid coupon code at checkout before placing your order. Check the 'Offers for you' section on the homepage for currently active codes.
Delivery information
Do you deliver only within India or overseas?
We currently deliver across India only. We're not able to ship gifts internationally at the moment.
Can I choose the delivery time?
You can choose a preferred delivery date at checkout. Exact delivery time slots aren't guaranteed, but we'll do our best to accommodate special requests — mention them in the order note.
Can I get my order delivered at midnight?
Midnight delivery isn't available for all pincodes yet. If it's offered for your location, you'll see it as an option at checkout.
What are the different modes of delivery?
We use trusted courier and local delivery partners depending on your pincode, chosen to get your gift there safely and on time.
What are the delivery charges?
Delivery charges, if any, are shown at checkout before you pay — they depend on your delivery location and order value. Many orders qualify for free delivery.
I don't want to disclose my personal information to the recipient. Is this possible?
Yes — we don't share your contact details with the recipient. The delivery slip only carries the recipient's address and any gift note you've added.
How do I track my order?
Go to 'Track My Order' from the menu, or check your order confirmation email/SMS for a tracking link once your order ships.
What do the different order statuses mean?
Placed: we've received your order. Processing: it's being prepared. Shipped: it's on its way. Delivered: it's reached the recipient. Cancelled: the order was cancelled.
My order Is partially delivered.
If your order has multiple items and only some have arrived, the rest may be shipping separately. Check your order status page for each item's individual status, or contact us if something seems missing.
Date of delivery has lapsed, when will I get my order or refund?
We're sorry for the delay. Please reach out via the Contact page with your order number — we'll check with our delivery partner and get back to you with an updated delivery date or refund.
Orders & Gifting
How do I place an order?
Pick your gifts, add them to the cart and tap Proceed to Delivery. Enter the delivery address, choose UPI or Cash on Delivery, and place the order. You'll get a confirmation email with your order number.
Do I need an account to order?
Yes. A free account lets you place orders, track them, request returns and save addresses. You can sign up with your email or with Google in under a minute.
Can I add a personal gift message?
Yes. Add a gift note at checkout and we'll include it with the gift. Your name and the price are never shown on the parcel or the delivery slip.
Can I send gifts to several people in one go?
Each order goes to one address. To send gifts to several people, place a separate order for each address. For 10 or more recipients, use our Corporate Gifting page and we'll handle it for you.
What's the difference between the Budget and Premium stores?
Budget has thoughtful gifts at everyday prices. Premium (LUXE) has handcrafted and luxury pieces such as brass decor, dinnerware and premium hampers. Switch between them from the top of the site.
How does Build-a-Hamper work?
Open Build-a-Hamper, pick the items you want, and we pack them together in a gift hamper. The price is the total of the items you choose, and orders with a custom hamper get free delivery above ₹1,000.
Can I change my order after placing it?
Contact us as soon as possible with your order number. We can usually change the address or items before the order is shipped. Once it's shipped, changes aren't possible.
Will I get an invoice?
Yes, an invoice is available for every order. For a GST invoice for a business purchase, email hello@pocketofjoy.in with your order number and GST details.
Payments
Which payment methods do you accept?
UPI (Google Pay, PhonePe, Paytm, BHIM or any UPI app) and Cash on Delivery on eligible orders. We don't take card or net-banking payments at the moment.
How do I pay with UPI?
After placing the order, scan the QR code or tap your UPI app to pay the exact amount. Then enter the 12-digit UPI transaction ID (UTR) from your app, or upload a screenshot of the payment.
Where do I find my UPI transaction ID (UTR)?
Open the payment in your UPI app's history. The UTR, also called UPI Ref No. or Transaction ID, is usually a 12-digit number shown on the payment details screen.
When is my UPI payment confirmed?
Our team checks every payment by hand, usually within a few working hours. You'll get an email as soon as it's verified, and your order is then prepared for dispatch.
I paid but forgot to enter the UTR. What now?
Open the order from My Account → Orders and submit the UTR or a screenshot there. If you can't find it, email hello@pocketofjoy.in with your order number and payment screenshot.
Can I use the same UTR for two orders?
No. Each UPI payment can be used for one order only. If you're placing two orders, make two separate payments.
Is Cash on Delivery available everywhere?
Cash on Delivery is available on eligible orders and pincodes. You'll see the option at checkout if it's available for your order. Please keep the exact amount ready.
Is it safe to pay on Pocket of Joy?
Yes. You pay directly from your own UPI app, and we never see your UPI PIN or bank details. We will never ask for your PIN, OTP or password, by phone, email or WhatsApp.
Returns, Refunds & Cancellations
How do I cancel my order?
You can cancel before the order is shipped. Email hello@pocketofjoy.in or use the Contact page with your order number. Personalised items and custom hampers can't be cancelled once preparation has started.
How do I request a return?
Go to My Account → Orders, choose the order and tap Request return within 7 days of delivery. Tell us what's wrong, and add photos if the item is damaged. We'll email you our decision, usually within 2 working days.
Which items can't be returned?
Food and chocolates, personalised or custom-made items (including custom hampers), opened personal care products, and used items or items without their original packaging. All of these can still be returned if they arrive damaged, defective or wrong.
My gift arrived damaged. What should I do?
We're sorry! Take photos, or a video while unboxing, and request a return from My Account within 7 days of delivery. We'll send a replacement or a full refund, including the delivery charge.
How long do refunds take?
Approved refunds are sent within 5–7 working days, to the UPI ID or bank account you paid from. Your bank may take a little longer to show it.
How do I get a refund for a Cash on Delivery order?
We'll ask for your UPI ID or bank account details and send the refund there within 5–7 working days of approval.
My return request was rejected. Can I try again?
Yes. You can request a return again from My Account with more details or photos, as long as you're still within 7 days of delivery.
Account & Login
How do I create an account?
Tap Sign up, then enter your name, email and a password, and confirm your email with the one-time code we send. Or choose Continue with Google.
I forgot my password. How do I reset it?
On the login page, tap Forgot password and enter your email. We'll send a link to set a new password. The link expires after a short time for your security.
I didn't receive the verification code.
Check your spam or promotions folder and wait a minute before asking for a new code. Codes expire after a few minutes, so always use the latest one.
How do I update my address or phone number?
Go to My Account. You can edit your profile and save several delivery addresses there to use at checkout.
What are occasion reminders?
Save birthdays and anniversaries in My Account and we'll remind you before the date, so you never miss a gift.
How do I delete my account?
Email hello@pocketofjoy.in from your registered email address. We'll delete your account and personal data, except order records we must keep by law.
Offers, Coupons & Vouchers
Where can I find current offers?
Active offers and coupon codes are shown in the Offers for you section on the homepage, and we share festive offers by email and WhatsApp if you've opted in.
Why isn't my coupon code working?
Check that the code is typed correctly, hasn't expired, and that your cart meets its minimum order value. Some codes are only for first orders or for returning customers.
Can I use two coupon codes on one order?
No. You can apply one voucher or one offer code per order — they can't be combined. Your bag shows the discount applied before you pay.
What is a gift voucher and how do I use it?
A gift voucher is a code worth either a fixed rupee amount or a percentage off your order. Enter it in the "Voucher or offer code" box in your bag and the discount comes off your total. Vouchers can't be exchanged for cash and may have an expiry date.
What happens to my discount if I return an item?
The refund is the amount you actually paid for that item, so the discount is adjusted proportionally.
How do I use the coupon card I received?
Scan the QR code on the card or visit pocketofjoy.in, add your gifts to the bag and enter the code printed on the card in the "Voucher or offer code" box.
Is there a minimum order value for vouchers?
Some vouchers have one — for example, our printed coupon cards apply on orders of ₹800 and above (the value of your products, before delivery charges). If your bag is below a voucher's minimum, the bag tells you the amount needed.
How is a percentage voucher calculated?
A percentage voucher takes that percentage off the value of the products in your bag, before delivery charges. Some percentage vouchers have a maximum discount, which is shown with the voucher.
Can a voucher be used more than once?
No. Each voucher code works only once — after it has been used on an order, it can't be used again by anyone.
Do I need to sign in to use a voucher?
Yes. Sign in or create a free account, then apply the code in your bag. Vouchers saved to your account are listed under My Account → Vouchers.
My order was cancelled. Do I get my voucher back?
A voucher used on an order isn't reissued automatically if that order is cancelled. Contact us with your order number and we'll help.
Corporate Gifting
Do you offer corporate and bulk gifting?
Yes. We create gifts for Diwali, employee welcome kits, client gifting, events and weddings. Fill in the Corporate Gifting form with your quantity and budget, and our team will get back to you.
Can you add our company logo or branding?
Branding on boxes, cards or selected products is often possible on bulk orders, depending on the product and quantity. Share your requirements in the Corporate Gifting form and we'll confirm what we can do.
Can you deliver to many addresses for one corporate order?
Yes. Share the list of recipients and addresses, and we'll deliver each gift individually and keep you updated.
Do you provide GST invoices for corporate orders?
Yes. Share your company name and GST number with your enquiry and we'll issue a GST invoice.
Privacy & Security
Will the recipient see the price or my details?
No. The parcel and delivery slip show only the recipient's address and your gift note, never the price or your contact details.
What do you do with my personal data?
We use it only to process your orders, deliver gifts and, if you opt in, send reminders and offers. We never sell your data. See our Privacy Policy for details.
How do I stop marketing emails or WhatsApp messages?
Tap Unsubscribe at the bottom of any marketing email, or turn off WhatsApp updates in My Account. Order updates will still reach you.
Someone called asking for my OTP or UPI PIN. Was it you?
No. Pocket of Joy never asks for your OTP, UPI PIN, card details or password. Please don't share them, and report the call to hello@pocketofjoy.in.