Payment Policy
Last updated: 2026-10-02
Last updated: 3 October 2026
1. Ways to pay
- UPI: pay the exact order amount to our UPI ID, either by scanning the QR code or with any UPI app (Google Pay, PhonePe, Paytm, BHIM and others).
- Cash on Delivery (COD): available on eligible orders and pincodes, shown at checkout.
All amounts are in Indian Rupees (₹).
2. How UPI payments are verified
- After paying, enter your UPI transaction ID (UTR), a 12-digit reference shown in your UPI app, or upload a screenshot of the payment.
- Our team checks the payment against our account, usually within a few working hours. Your order is confirmed once the payment is verified, and we email you when that happens.
- Each UTR can be used for one order only. Using someone else's payment proof, or reusing a UTR, leads to the order being cancelled.
- If we cannot match your payment, we contact you. If an order is cancelled after you paid, you get a full refund to the account the money came from.
3. Your security
We never ask for your UPI PIN, card details, OTP or bank password, by phone, email, WhatsApp or anywhere else. Pocket of Joy staff will never ask you to "receive money" by entering your PIN. Report any such request to hello@pocketofjoy.in.
4. Cash on Delivery
Please keep the exact amount ready. We may limit or decline COD for an address or account with repeated undelivered or refused orders.
5. Pricing and invoices
Prices include applicable taxes unless stated otherwise. An invoice is available for every order. Write to us if you need a GST invoice for a business order.
6. Refunds
Refunds are covered by our Return, Refund & Cancellation Policy. Approved refunds are sent within 5–7 working days.