Shipping & Delivery Policy
Last updated: 2026-10-02
Last updated: 3 October 2026
1. Where we deliver
We deliver across India only. We cannot ship internationally yet. Enter your pincode on the product page or at checkout to see whether we deliver there.
2. Delivery charges
- A flat delivery fee of ₹49 applies to orders below the free-delivery limit.
- Free delivery on orders above ₹500.
- Orders that include a custom "Build-a-Hamper" get free delivery above ₹1,000.
- The exact delivery charge is always shown at checkout before you pay.
3. Delivery time
- Orders are usually dispatched within 1–2 working days. For UPI orders, this starts once your payment is verified.
- Standard delivery takes 3–5 working days after dispatch, depending on your location. Remote areas can take longer.
- Personalised items and custom hampers can need extra preparation time. Any extra time is shown on the product page.
- Where offered, you can choose a preferred delivery date at checkout. We do our best to meet it, but exact dates and time slots are not guaranteed.
- Delivery times are estimates and may be affected by festivals, weather, courier delays or other events beyond our control.
4. Sending a gift to someone else
Enter the recipient's name, address and phone number at checkout. Your contact details and the price are not shown to the recipient, and the parcel carries only their address and your gift note.
5. Tracking your order
We send order and shipping updates by email and, if you opted in, WhatsApp. You can track any order from the Track Order page using your order number and phone number, or from My Account → Orders.
6. Address and delivery attempts
- Please check the address, pincode and phone number before you place the order. To change an address, contact us before the order is shipped.
- If a delivery fails because the address is incorrect or the recipient can't be reached after the courier's attempts, the parcel may be returned to us. We can reship it with delivery charges payable again, or refund you after deducting the shipping costs incurred.
7. Damaged or missing parcels
If a parcel arrives damaged or opened, please take photos, or record a video while unboxing, and request a return from My Account within 7 days of delivery. See our Return, Refund & Cancellation Policy. If your order shows as delivered but hasn't arrived, contact us within 48 hours.
8. Contact
Questions about a delivery? Email hello@pocketofjoy.in with your order number, or use the Contact page.