Return, Refund & Cancellation Policy
Last updated: 2026-10-14
Last updated: 15 October 2026
We want every gift to bring joy. If something isn't right, here is how returns, refunds and cancellations work at Pocket of Joy.
1. Cancelling an order
- You can cancel an order before it is shipped. Email hello@pocketofjoy.in or use the Contact page with your order number, and we will confirm the cancellation.
- Once an order has been shipped, it cannot be cancelled. You can request a return after delivery instead, if the item is eligible.
- Personalised and made-to-order items, including custom "Build-a-Hamper" orders, cannot be cancelled once preparation has started.
- We may cancel an order if the product is unavailable, the address is not serviceable, the payment cannot be verified, or we suspect fraud. If you paid, you get a full refund.
2. Returns: 7 days from delivery
You can ask for a return within 7 days of delivery from My Account → Orders. Choose the order, select "Request return" and tell us why. We review every request and update you by email.
We accept returns when the product is:
- damaged or broken on arrival;
- defective;
- different from what you ordered; or
- missing items.
To help us approve your request quickly, please keep the original packaging and share clear photos, or an unboxing video if you have one, when we ask for them.
3. Items we cannot take back
Unless they arrive damaged, defective or wrong, we cannot accept returns of:
- food, chocolates and other perishable items;
- personalised, engraved or custom-made items, including custom hampers;
- personal care, beauty and hygiene products once opened;
- products that have been used, washed, damaged after delivery, or returned without their original packaging and tags.
4. After you request a return
- We review your request, usually within 2 working days, and email you our decision.
- If approved, we arrange a pickup, or ask you to ship the item back, and confirm the next steps. If an item is damaged, we may issue the refund or a replacement without asking for it back.
- If we reject a request, we explain why. You can request again with more details, such as photos.
5. Refunds
- Timing: approved refunds are sent within 5–7 working days of approval, or of receiving the returned item where a return is needed.
- UPI orders: refunded to the UPI ID or bank account the payment came from.
- Cash on Delivery orders: we ask for your UPI ID or bank account details and refund there. We never ask for your PIN, OTP or password.
- Amount: the price you paid for the returned item. Delivery charges are refunded when the return is due to our error (damaged, defective, wrong or missing item). Coupon discounts are adjusted proportionally.
- Your bank may take a few extra days to show the amount. If you haven't received it after 7 working days, contact us with your order number.
6. Replacements
For damaged, defective or wrong items, you can choose a replacement instead of a refund, subject to stock. If the same item isn't available, we refund you in full.
7. Contact
For any return, refund or cancellation question, email hello@pocketofjoy.in with your order number, or use the Contact page.
Pocket of Joy
SGD/200G, Block-D, Shyam Nagar, Kanpur, Uttar Pradesh 208013, India
Email: hello@pocketofjoy.in