Grievance Redressal
Last updated: 2026-10-14
Last updated: 15 October 2026
We take every complaint seriously. In line with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, here is how to raise a complaint and how we handle it.
1. Seller details
Pocket of Joy
SGD/200G, Block-D, Shyam Nagar, Kanpur, Uttar Pradesh 208013, India
Email: hello@pocketofjoy.in
2. Grievance Officer
Name: Anushree Gupta
Email: hello@pocketofjoy.in
Phone: +91 88875 28017
Available: Monday to Saturday, 10:00 am to 7:00 pm (except public holidays)
3. How to raise a complaint
Email the Grievance Officer, or use the Contact page, with:
- your name and registered email address or phone number;
- your order number, if the complaint is about an order;
- a clear description of the issue, with photos or screenshots if relevant.
4. What happens next
- We acknowledge your complaint within 48 hours and give you a reference.
- We aim to resolve it within 30 days of receiving it, and keep you updated along the way.
- Complaints about your personal data (access, correction, deletion, consent) are handled under our Privacy Policy within the same 30 days.
5. If you're not satisfied
If you're not happy with our resolution, you can contact the National Consumer Helpline at 1915, or file a complaint at consumerhelpline.gov.in or e-Daakhil. For data protection matters, you can approach the Data Protection Board of India once it is in operation.